Shipping policy
This Shipping Policy applies to orders placed through our online store at betsyandbristle.shop.
The store is operated by an individual seller trading as Betsy & Bristle.
Seller’s legal name: Kamil Zubowicz
Business / correspondence address: ul. Waniliowa 26/11, 51-180 Wrocław, Poland
Email: sklep.vicera.pl@gmail.com
1. Shipping of Products
We sell products online and may use third-party suppliers, manufacturers, fulfilment partners, or shipping providers to process and deliver orders.
Some products may be shipped directly from our suppliers or fulfilment partners. We may use fulfilment platforms such as DSers or similar services to help arrange order processing and delivery.
Even where a product is shipped directly by a supplier or fulfilment partner, your contract is with us. We remain responsible for ensuring that the product you receive matches your order and complies with your consumer rights.
2. Delivery Locations
We deliver to the locations shown on our website or at checkout.
If delivery to your location is not available, you will not be able to complete the order or we may contact you to cancel and refund the order.
3. Processing and Delivery Time
Our standard estimated delivery time is 7–14 business days from the date your order is confirmed, unless a different delivery estimate is shown on the product page or at checkout.
Business days do not usually include Saturdays, Sundays, or public holidays.
Delivery times are estimates only and may vary depending on the product, supplier, delivery destination, customs processing, courier delays, postal delays, or other circumstances outside our direct control.
If no specific delivery time has been agreed with you, we will deliver your order without undue delay and, in any event, within 30 days after the contract is formed, unless we agree a different delivery timeframe with you.
If your order is delayed, we will contact you using the email address provided with your order.
4. Shipping Costs
Shipping costs will be shown at checkout before you place your order.
We may offer free shipping on certain products, promotions, or orders above a specified amount. Any free shipping offer will be shown on the website or at checkout.
For international orders, shipping costs may vary depending on the delivery country, product type, order value, and shipping method.
We will not charge hidden shipping fees. Any shipping costs charged by us will be displayed before you complete your purchase.
5. Tracking Information
Where tracking is available, we will provide a tracking number or tracking link after your order has been dispatched.
Tracking information may take some time to update after dispatch, depending on the carrier or fulfilment provider.
If you have not received tracking information, or if the tracking information has not updated for a reasonable period, please contact us at:
Please include your order number when contacting us.
6. Delivery Responsibility
We are responsible for ensuring that your order is delivered to you and that the goods supplied match your order.
Risk in the goods passes to you when the goods are delivered to you or to a person identified by you to receive them.
If your order is lost, significantly delayed, damaged in transit, incomplete, or does not match your order, please contact us as soon as possible at:
Please include:
- your order number;
- your full name;
- a description of the issue;
- photos of the package and product, where relevant;
- any tracking information available.
We will review the issue and inform you of the next steps. Where necessary, we may contact the supplier, fulfilment partner, courier, or postal provider as part of the investigation.
Your statutory rights are not affected.
7. Incorrect or Incomplete Delivery Information
You are responsible for providing accurate and complete delivery information when placing your order.
We are not responsible for failed or delayed delivery where this is caused by incorrect or incomplete delivery details provided by you.
If you notice an error in your delivery details after placing an order, please contact us as soon as possible at:
We will try to update the delivery details where possible, but we cannot guarantee that changes can be made after an order has started processing or has been dispatched.
8. Customs, Import Duties and Taxes
Orders may be shipped from outside the United Kingdom, depending on the product and supplier.
International shipments may be subject to customs checks, import duties, import VAT, taxes, courier handling fees, or other charges imposed by the destination country or delivery carrier.
Any customs duties, taxes, import charges, or courier handling fees that are not collected at checkout may be payable by the customer, unless applicable law requires us to pay them.
We are not responsible for delays caused by customs checks or customs clearance procedures.
If you refuse to pay customs charges or refuse delivery, the package may be returned, delayed, abandoned, or destroyed by the courier or customs authority. In such cases, we will review the circumstances and your statutory rights before deciding whether a refund is due.
9. Damaged, Faulty, Incorrect or Missing Items
If your item arrives damaged, faulty, incorrect, or incomplete, please contact us as soon as possible at:
Please include:
- your order number;
- the name of the product;
- a description of the issue;
- clear photos of the product, packaging, and shipping label, where relevant.
We will review the issue and inform you of the next steps.
Depending on the circumstances, you may be entitled to a refund, repair, replacement, price reduction, or other remedy under UK consumer law.
10. Delays Outside Our Control
Delivery may be delayed by circumstances outside our reasonable control, including but not limited to:
- courier or postal delays;
- supplier or fulfilment delays;
- customs checks;
- import processing;
- adverse weather;
- strikes or service disruption;
- incorrect delivery information;
- technical issues;
- public holidays;
- events affecting international transport or supply chains.
If such an event affects your order, we will contact you as soon as reasonably possible and take reasonable steps to reduce the effect of the delay.
This does not affect your statutory rights.
11. Contact
For questions about shipping, delivery, tracking, delays, missing parcels, damaged parcels, or incorrect items, please contact us at:
Business / correspondence address:
ul. Waniliowa 26/11, 51-180 Wrocław, Poland